If your iPhone X has a problematic touch screen, you could get a free replacement.
If your iPhone X has a problematic touch screen, you could get a free replacement.

Free Apple repairs over tech issues

Are you having issues with your iPhone X? Or maybe your Apple Macbook Pro? If so, you could be eligible for a free repair at an Apple store.

Over the weekend Apple quietly announced it is offering free repair jobs for certain hardware issues on some of its devices. The problems pertain to the touch functionality on the iPhone X and data loss or drive failure on the 13-inch Macbook Pro.

"Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module," the company said.

Specifically, some devices have screens which are not always responsive to touch while others report that the iPhone X display sometimes responds when it hasn't even been touched.

It has been a problem frequently reported by Apple users online. In August, there were three separate Reddit threads where customers reported and discussed the problems they were experiencing with the display on their iPhone X including "ghost touches" and intermittent functionality.

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On its support page for the problem, Apple said it will replace the display module on eligible devices, free of charge.

"No other iPhone models are part of this program," it said.

As for the Macbook Pro some models of the 13-inch laptop without a touch bar "have an issue that may result in data loss and failure of the drive," Apple said. According to the company, the defect is affecting some laptops sold between June 2017 and June 2018.

On Apple's support page for the issue, you can check to see if your model (it needs to be 13-inch, 2017, Two Thunderbolt, 3 ports) qualifies for a free repair. If you have that model you can enter your computer's serial number here to see if it's eligible for the free repair program.

Customers will need to make sure they have backed up their data prior to service, because the computer's drive will be erased as part of the fix.

"Any files that were already corrupted prior to service, cannot be restored," Apple said.

It's the latest stumble from Apple, whose products have suffered a string of uncharacteristic technical problems in recent years including faulty Macbook keyboards, overheating laptops, swelling Apple Watch batteries, the error 53 saga which saw iPhone become unusable and the iPhone throttling controversy in which Apple admitted to slowing down old iPhones.